Don’s on vacation this week to help unpack and get things straightened out…and to enjoy the first week in our new home…but instead of unpacking, we’ve mostly been fielding calls and running around trying to help Wells Fargo finally get our mortgage file complete and to closing today. It took an executive complaint – after our third loan officer left (this time for jury duty), I spammed ever single board member and executive that I could guess an email for – and one of my pleading emails got through. The VP and Regional Manager who called us the next day had not heard about the mess from their minions…and one of them mentioned she wished it had come “up” from below instead. She said they received it as an executive complaint. I hope upper management realizes what a mess this North Houston and Woodlands office of Wells Fargo Mortgage is. We think it would be wonderfully ironic should the manager who couldn’t get anything done had to show up to closing today since all of those who have been finally getting our file done are too far away. We HOPE to let you know. Still planning on 1 p.m. signing today…wish us
luck prayers! We could certainly use them. I have to say, though, with the attention we’re finally getting that Wells Fargo is trying to make things right and those in authority certainly can get things done…they’re reimbursing us first month principal and interest in a check to any non-profit we name plus no underwriting fee, processing fee or loan origination charge. Plus, an additional credit on the survey (over $2,000 in apologies, basically) to help offset the cost of having to pay the sellers for the week of the lease. We still don’t know the final numbers but I am so relieved they’re making it right…we stepped into a hornet’s nest and a soap opera chain of events behind the scenes at Wells at the Woodlands office and we didn’t know it until it was too late!